Refund policy

Returns
You can request a return within 14 days of receiving your order. The item must be unused, sealed and in its original packaging, and you need your order number or proof of purchase. To start a return, email shop@aeranskincare.com with your order number. Please don’t send anything back before we’ve approved the return and sent you the return address.

Damaged or faulty items
Please inspect your order when it arrives. If an item is damaged, defective or wrong, contact us within 7 days and we’ll send a replacement or refund you in full. We cover return shipping for approved claims.

Non-returnable items
For hygiene and safety reasons, we can’t accept returns of skincare products that have been opened, used or had the seal broken. We also can’t accept returns of sale items or gift cards.

EU 14-day right of withdrawal
If your order is delivered within the EU, you can cancel it within 14 days of receiving it without giving a reason. The same condition applies: the item must be unused, sealed and in its original packaging. For change-of-mind returns, the customer pays return shipping.

Exchanges
The fastest way is to return the item and place a new order once the return is approved.

Refunds
Once we’ve received and checked your return, we’ll let you know whether it’s approved. Approved refunds go to your original payment method within 10 business days, though your bank may take longer to show it. If more than 15 business days have passed, contact us at shop@aeranskincare.com.